The following includes the questions we are asked
most often about interlocking deck tiles and their use plus some other
questions we anticipate may be asked. Please read this before e-mailing
any questions to our representitives as if they are asked any of the
questions listed in this FAQ, they will just direct you to this page
anyway. If, after you have read this FAQ, you still have additional
questions, then please send us an email
and we will respond as soon as possible.
Q. Where can the tiles be used?
A. Practically any solid, even surface e.g. courtyards, balconies, patios,
porches, roof tops, hot tub surrounds, pool surrounds, garden paths,
boat decks, garages, gazebos, sun rooms, basements, campgrounds…..anywhere
you would like a beautiful wood deck or floor.
Q: If the tiles are not glued or fixed to the floor,
then what’s to stop them from moving?
A. The tiles have inbuilt tabs on all sides which lock securely to the
adjacent tiles so they cannot move once laid.
Q: Are the tiles affected by snow or extremely
A. The wood is unaffected by snow although you may notice some minor
cupping of the wood slats just after the snow has melted and the wood
surface is still wet. This cupping will disappear once the snow completely
melts and the wood surface dries.
Q. What affect will extremely cold conditions have
on the plastic base?
A. Whilst polypropylene becomes increasingly brittle at sub zero temperatures,
this will not cause any problems once the tiles are laid. However we
do not recommend actual laying of the tiles in sub zero conditions as
the interlocking tabs could become brittle and break during installation.
Wait til it gets bit warmer.
Q. What about installation in extremely hot locations?
The polypropylene base can withstand temperatures up to 60 degrees C
without any problem.
Q. Are the tiles affected by water or heavy rainfall
in any way?
A. Due to the gaps between the slats of wood and the specially designed
mesh base, any water drains away quickly and freely. No water remains
trapped or in extended contact with the wood.
Q. Will the wood warp in hot, humid conditions?
A. The small gaps left between the slats of wood allow the wood to naturally
expand and contract as needed. Under some conditions, a slight cupping
of the wood slats may occur after heavy rainfall, but this will disappear
as the surface dries.
Q. Can the wood slats come loose?
A. No. Each wood slat is secured to the plastic base by at least two
corrosion resistant screws.
Q. What is the cost difference between installing
this product versus a traditional deck?
A. Since you can install the deck tiles yourself, the difference in
installation cost is huge. Also, if you compare the material cost of
building a hardwood deck the traditional way, the materials cost would
be far higher. Typically you can expect that a deck tile installation
will be less than half the cost of building a conventional hardwood
deck. Deck tiles also offer more possibilities in terms of design and
can easily be taken up and reinstalled in another location as required.
If you are installing the tiles over an existing concrete patio, then
consider the massive savings in time, cost and the backbreaking work
of digging up and re-laying the concrete pad.
Q. How long is the warranty?
A. The tiles are guaranteed against faulty workmanship for a period
of five years from the date of purchase. This does not cover natural
imperfections or variations in timber, misuse or failure to maintain
the timber, or being laid on a surface that is not well drained.
Q. How long will the deck last?
A. Although the warranty period extends for 5 years from the date of
purchase, the wood used on the tiles has a rated durability in excess
of 15 years under normal exterior conditions.
Q. How fire resistant are the deck tiles?
A. Since the tiles are solid wood and attached to a plastic base, you
need to take the same care as you would with a conventional wood deck,
against fire. The tiles can however be used around barbeque areas provided
normal precautions are observed against hot coals or burning embers
falling on the tiles.
Q. Can a car be driven over the tiles?
A. Whilst the plastic bases would support a car being driven over the
tiles, we do not recommend their use for vehicular traffic.
Where can the tiles be used?
Q. Can you only install the tiles over concrete?
A. Whilst covering drab concrete surfaces is an ideal use for the tiles,
they can equally well be laid over ceramic tiles, pavers, existing wood
decks, and other hard surfaces.
Q. Can the tiles be laid directly on bare earth?
A. We normally recommend tiles are laid on well compacted gravel rather
than bare earth. If you wish to lay the tiles directly on bare ground
or grass, we recommend covering the area to be laid with weed control
mat before laying the tiles. In all cases, the ground should be firm,
level and with a slight slope for drainage.
Q. Can I lay the tiles on a conventional deck sub
frame resting on the wood bearers?
A. The tiles are not designed to be laid on bearers. They must be laid
on a solid surface.
Q. Can I use the tiles indoors?
A. Certainly. However you should take care that if any crumbs or other
food particles fall in the gaps between the wood slats, they are vacuumed
Q. Can the tiles be laid over an existing weathered
A. Provided the surface and supporting framework are structurally sound
and the surface is even, the tiles are an ideal and cost effective way
to bring an existing deck back to its former glory.
Q. Can the tiles be laid directly on rooftops covered
with a rubber or bituminous membrane without damaging or puncturing
A. The pressure on the tile base is normally distributed in such a way
that no damage will occur. However if you wish to take additional precautions,
then we suggest laying down a suitable geotextile mat before the tiles
Q. Can the tiles be laid on a sloping roof deck?
A. If the slope is not so great that you can actually walk on it, then
the tiles could satisfactorily be laid. A. Some slope is ideal as it
allows water to drain freely away.
Q: Are the tiles glued or secured to the floor
in any way?
A. No. Installation of the tiles requires no adhesives, nails, screws
or any other fixing devices.
Q. How long does it normally take to install a
deck or patio?
A. Most decks can be installed in one to two hours, depending on the
size and complexity. Decks with curved edges or fitting around pipes
etc may take longer due to the extra tile cutting required.
Q What tools are required?
A. The only tools required are a tape measure, carpenter's square, hand
saw, jig saw (if there are any curved areas) screwdriver, utility knife
and sandpaper (for smoothing any cut edges).
Q. What level of skill is required to install the
A.. If you played with Lego ® as a child, then you will find laying
the tiles just as easy. The tiles lock securely and precisely in place
with just a gentle push. Alignment of the tiles is automatic so you
just extend the deck in whichever direction you want without any alignment
problems. You only need to be able to use a handsaw or jigsaw if it
is necessary to cut any tiles to fit around pipes or to fit a final
row of tiles against a retaining wall or the outside deck edge.
Q. Is any kind of underlayment or special surface
A. No. Only if the tiles are installed directly on the ground, then
a weed control film should be laid first.
Q: What do I do about corners or curved areas?
A. You can just simply cut the tile with a handsaw or jigsaw. You
may however need to insert additional screws via the existing screw
holes in the plastic base to ensure that each wood slat is still secured
with a least two screws.
Q. How do I hide the plastic tabs on the outside
edge of the tile?
A. Matching edge reducer pieces and corner reducer pieces are available
that simply snap into place on the outer edge of a row of tiles.
Q. Can I use the tiles for steps or stairs?
A. We don’t recommend using the tiles for steps or stairs unless they
are screwed securely to the base of the stairway. Additionally end capping
should be fixed to the edge of the tile to hide the plastic base. However
we normally recommend using solid wood to construct a stairway or alternatively
plain or tiled concrete
Q. How level does the surface beneath the deck
tiles have to be?
A. The tiles can "bridge" about 3/8 in. of vertical mismatch
in a concrete sub-surface as long as any such cracking does not lie
directly below the join between adjacent tiles. Excessive unevenness
in a concrete surface will need to be repaired with a patching compound
or resurfaced prior to installation.
Q. How soon can I use the deck after installation?
A. You can use your new deck immediately.
Q. Will the wood grow mold and mildew?
A. In normal conditions, the gaps between the wood slats and the special
mesh base ensure good airflow and quick drying which inhibits mold and
mildew growth on the decking. If installed in exterior areas which remain
damp and out of direct sunlight, then some growth of mold or mildew
may occur as with conventional wood decking
Q. How should I clean the tiles?
A. Light debris or dirt that may collect between the wood slats can
be removed with a stiff broom, leaf blower, vacuum cleaner, or you can
use garden hose or pressure washer.
Q. Does the sun affect the wood?
A. Any hardwood deck will eventually fade and turn grey if not treated
with a suitable preservative oil at regular intervals. Although the
deck tiles are pre-finished with a preservative oil containing some
UV absorbing properties, the oil will not provide a permanent protection
against natural fading or greying of the timber. To assist in preserving
the original wood colour as long as possible, we recommended that a
good quality decking oil be applied every 6 to 12 months depending on
the prevailing climatic conditions.
Q: Can I remove the tiles once they are laid?
A. You can easily take up any or all of the tiles and re-install them
in a new location as required.