Q: What is the delivery time?
A: In general, stocked items (i.e. most flooring and decking)
ship in 2-3 days. However, some flooring and many accessories are not
stocked and therefore usually ship in 2-6 weeks. Upon ordering please
indicate your time preference and keep the 2-6 weeks in mind. We will
be able to tell you more upon ordering.
Q: Doesn't long-distance delivery increase chances
A: Damages can occur with any shipment. The quality of high-end
shipping services has improved immensely over the past few years. We
use Con-Way Central Express (CCX) nationwide carriers for long distance
shipments of most products. Unlike other common carriers, the care with
which CCX handles our products has been particularly satisfying. Less
than 2% of our customers experience a damage claim.
Q: What happens if there is a damage on my shipment?
A: In the rare event a damage occurs, we arrange for a quick
resolution of the situation by a prompt inspection of the damage by
the freight company. The inevitable time delay is not compensated for
in such case.