What it is: A crushed spot in the wood.

Cause:

• High heels
  
• Dropped heavy objects
  
• Metal tips on furniture legs
  

Cure:
If wood fibers are not broken, attempt to draw fibers back up with an electric iron over a dampened cloth. If fibers are broken, remove and repair the damaged boards. The entire floor may need to be resanded and refinished. Institute good floor maintenance procedures, such as removing high heels and using floor protectors.